Troubleshooting

Did the breaker on the transformer trip?

Confirm the transformer has not been overloaded
If powering the system with more than one feed, ensure that isolating connectors are separating each feed
Check that none of the elements are generating a direct short. If any elements have been shortened, check the FreeJack connector
Check the low-voltage side of the transformer before the breaker with a voltmeter to ensure voltage does not exceed 12 or 24 volts
Two Circuit MonoRail System: Make sure that the set screw on each element is installed properly

Is an individual element not working?

Check that the lamp is installed securely
Check the lamp to see if it has burned out
Two Circuit MonoRail System: If any elements have been shortened, check the FreeJack connector for proper contact
MonoRail System: Check the FreeJack connector for proper contact

Did the breaker on the main panel trip?

Confirm that the circuit has not been overloaded
Change the breaker in the panel to an inductive load breaker

Is the system still not working? Why not try checking the basics?

Check the light switch (or cord switch on a plug-in transformer)
Make sure the power feeds from the transformer to the rail are tightly connected
Check for loose wire nuts in the electrical box, canopy, or transformer cover
Make sure the transformer’s 120 volt side is wired correctly

Dimming Issues

All Tech Lighting transformers may be dimmed with the appropriate low voltage dimmer: a low voltage magnetic dimmer for magnetic transformers; a low voltage electronic dimmer for an electronic transformer. The dimmer is placed on the input line before the transformer. It is very important to use the compatible dimmer type: failure to do so will substantially shorten the useful life of the transformer.

Things to consider before installing a track system:
1.) Always consider the weight of the track, lamp and fixture.
2.) Ceiling height is crucial, any height higher than 9 ft will surely need longer rods.

Reducing dimming noise

Dimming a transformer may create a buzzing noise, which may be objectionable in certain applications. To reduce buzzing, we recommend the following:

Use the compatible dimmer type recommended for the transformer
Add a debuzzing dimming coil in series on one of the 120 volt lines. All our magnetic surface transformers are shipped with a debuzzing dimming coil
Wall MonoRail System: Load the system to at least 80 percent of capacity; for example, a 300 watt transformer should have at least a 240 watt load

How many supports do I need for a typical track system?

A good rule of thumb is to have enough supports to prevent any bowing, curving, or hazardous situations. For example, an 8 ft track should have at least 3 supports so that it’s mounted to a surface securely. All surface treatments should be considered when installing a track system because support systems will vary. Some ceiling treatments will create a challenge when installing a track system and might need additional components to securely support it. But, keep in mind that a lot of track systems are extremely versatile with many ceiling treatments thus making it easier to install than one might hope for.